Privacy Policy

Last updated: July 18, 2026

This Privacy Policy describes how Blue Oak Capital LLC d/b/a ACROM (“ACROM,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit, interact with, or make a purchase through tryacrom.com or getacrom.com, including related pages and services operated by us (collectively, the “Site”).

For purposes of this Privacy Policy, “personal information” includes “personal data” and similar terms defined under applicable privacy laws.

1. Personal Information We Collect

Depending on how you interact with the Site, we may collect the following categories of personal information:

Contact and Identification Information

This may include your name, billing address, shipping address, email address, telephone number, and account information.

Order and Transaction Information

This may include products purchased or considered, order history, subscription information, shipping information, returns, refunds, discounts, and transaction records.

Payment Information

Payment information is processed through our payment providers. We may receive limited payment and transaction details, such as payment status, payment method type, billing address, and fraud-screening results. Full payment-card details are generally handled directly by our payment providers.

Device and Internet Activity

When you use the Site, we may automatically collect information such as your:

• IP address;

• Browser and device type;

• Operating system;

• Time zone;

• Referring website or search terms;

• Pages and products viewed;

• Links or advertisements clicked;

• Dates and times of visits; and

• Interactions with the Site.

We collect this information through cookies, pixels, tags, log files, web beacons, software development kits, and similar technologies.

Communications and Support Information

If you contact us, we collect the information you provide, including messages, attachments, product questions, customer-service requests, refund requests, and details concerning your use or experience with a product.

Marketing and Preference Information

This may include your email and SMS preferences, subscription status, advertising interactions, cookie choices, and other communication preferences.

Reviews and Submitted Content

If you submit a review, photograph, video, testimonial, survey response, or other content, we collect the information contained in that submission.

Inferences

We or our advertising and analytics partners may derive information about preferences, interests, or likely purchasing behavior from Site activity and other information described above.

2. Sources of Personal Information

We collect personal information from:

• You directly;

• Your device or browser;

• Our Site and related technologies;

• Payment processors;

• Shipping and fulfillment providers;

• Advertising and analytics partners;

• Email, SMS, and customer-service providers;

• Fraud-prevention and security providers; and

• Other service providers that assist with our business operations.

3. How We Use Personal Information

We may use personal information to:

• Process, fulfill, ship, and manage orders;

• Process payments and refunds;

• Create and manage customer accounts;

• Administer subscriptions and recurring orders;

• Provide customer service;

• Communicate about orders, accounts, returns, or support requests;

• Send marketing communications where authorized;

• Personalize Site content and advertising;

• Measure Site traffic, performance, and advertising effectiveness;

• Improve our Products, services, advertising, and Site;

• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;

• Enforce our Terms of Service and other policies;

• Maintain business, tax, accounting, and legal records;

• Comply with applicable laws and lawful requests; and

• Establish, exercise, or defend legal claims.

We may also use information for another purpose disclosed when the information is collected or with your consent.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate and secure the Site;

• Remember your preferences;

• Maintain shopping-cart and account functions;

• Understand Site usage;

• Measure performance;

• Prevent fraud; and

• Deliver and measure advertising.

You may control certain cookies through your browser settings and any cookie or privacy-choice tools made available on the Site.

Disabling cookies may affect the availability or operation of certain Site features.

Where required by applicable law, non-essential cookies and similar technologies will be handled in accordance with applicable consent requirements.

5. Advertising and Analytics

We use third-party advertising and analytics services to understand Site activity, measure advertising, and display advertisements.

These services may include Meta, which operates Facebook and Instagram, and may include TikTok, Google, and other platforms we use from time to time.

We may disclose identifiers, device information, internet activity, purchase information, and advertising interactions to these platforms. They may use that information in accordance with their own privacy policies, including to measure advertisements, create audiences, and provide personalized advertising.

We do not sell personal information for money.

However, certain disclosures involving advertising cookies, pixels, or identifiers may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

These include companies that provide:

• Website hosting and e-commerce services;

• Payment processing;

• Shipping and fulfillment;

• Customer support;

• Email and SMS services;

• Subscription management;

• Analytics;

• Information technology;

• Data storage;

• Fraud prevention; and

• Professional services.

Advertising and Analytics Partners

We may disclose certain information to advertising and analytics platforms as described in Section 5.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to:

• Comply with applicable law;

• Respond to subpoenas, court orders, or lawful government requests;

• Investigate fraud, abuse, or security incidents;

• Enforce our agreements and policies;

• Protect our rights, customers, employees, or others; or

• Establish, exercise, or defend legal claims.

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, financing, acquisition, restructuring, bankruptcy, sale of assets, or similar business transaction.

At Your Direction

We may disclose information when you request or authorize us to do so.

7. SMS and Text Messages

If you opt in to receive text messages from ACROM, you consent to receive recurring automated marketing and transactional messages at the telephone number you provide.

Consent is not a condition of purchase. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. Reply HELP for assistance.

We may disclose your telephone number and related messaging information to service providers that operate our SMS program. We do not sell or disclose your telephone number to unaffiliated third parties for their own independent marketing purposes.

8. Email Marketing

If you subscribe to marketing emails, we may send you promotional messages about Products, offers, and other ACROM updates.

You may unsubscribe using the link provided in a marketing email. We may retain limited information necessary to record and honor your opt-out preference.

Even after you unsubscribe from marketing, we may continue sending non-promotional communications concerning orders, subscriptions, accounts, security, or customer-service matters.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to satisfy legal, accounting, tax, fraud-prevention, contractual, and dispute-resolution requirements.

The retention period depends on factors such as:

• The type of information;

• The purpose for which it was collected;

• The length of our relationship with you;

• Order, warranty, chargeback, or subscription periods;

• Applicable legal and regulatory requirements;

• Fraud and security risks; and

• The need to establish, exercise, or defend legal claims.

For example:

• Order and transaction records may be retained as needed for fulfillment, accounting, taxes, fraud prevention, chargebacks, and legal compliance;

• Customer-service communications may be retained as needed to resolve requests and maintain business records;

• Marketing information may be retained until you opt out, subject to limited suppression records needed to honor that request; and

• Cookie and analytics information may be retained according to the settings and retention periods of the applicable technology or service provider.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no security measure, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you believe your account or information has been accessed without authorization.

11. California Privacy Rights

This section applies to California residents to the extent the California Consumer Privacy Act and California Privacy Rights Act (“CCPA/CPRA”) apply to ACROM.

California residents may have the right to:

• Know the categories and specific pieces of personal information we collect;

• Know the categories of sources from which personal information is collected;

• Know the purposes for collecting, using, selling, or sharing personal information;

• Know the categories of third parties to whom information is disclosed, sold, or shared;

• Request deletion of personal information, subject to legal exceptions;

• Request correction of inaccurate personal information;

• Opt out of the sale or sharing of personal information;

• Limit certain uses or disclosures of sensitive personal information where applicable; and

• Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

Categories Collected and Disclosed

During the preceding 12 months, we may have collected the categories described in Section 1 and disclosed those categories to the recipients described in Section 6 for the business and commercial purposes described in this Privacy Policy.

We do not knowingly sell or share the personal information of consumers under 16 years old.

Requests to Know, Delete, or Correct

To submit a request to know, access, delete, or correct personal information, email:

support@tryacrom.com

Please provide sufficient information for us to identify your records and understand your request. We may need to verify your identity before completing certain requests.

You may use an authorized agent where permitted by law. We may request proof of the agent’s authority and may require you to verify your identity directly.

Opting Out of Sale or Sharing

To opt out of the sale or sharing of personal information, you may use the “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” mechanism available on the Site, where applicable.

You may also email support@tryacrom.com with the subject line “Do Not Sell or Share Request.”

Where required by applicable law, we treat qualifying browser-based opt-out preference signals, including Global Privacy Control, as requests to opt out of sale or sharing for the browser or device sending the signal.

Opt-out requests do not prevent disclosures necessary to operate the Site, process transactions, provide requested services, prevent fraud, or otherwise qualify for an exception under applicable law.

12. Privacy Rights in Other U.S. States

Residents of certain U.S. states may have rights similar to those described above, depending on applicable law.

These rights may include the ability to:

• Access personal information;

• Correct inaccurate information;

• Request deletion;

• Obtain a portable copy of certain information;

• Opt out of targeted advertising, sales, or certain profiling;

• Appeal the denial of a privacy request; and

• Exercise privacy rights without unlawful discrimination.

To submit a request, email support@tryacrom.com and identify your state of residence and the right you wish to exercise.

We may verify your identity and apply any exceptions permitted by law.

13. European Economic Area and United Kingdom

For individuals located in the European Economic Area (“EEA”) or United Kingdom (“UK”), Blue Oak Capital LLC d/b/a ACROM is the controller of the personal information described in this Privacy Policy.

Legal Bases

Depending on the circumstances, we process personal information based on:

• Performance of a contract: To process orders, payments, subscriptions, shipping, returns, and customer-service requests;

• Legitimate interests: To operate and improve our business, secure the Site, prevent fraud, analyze performance, communicate with customers, and market our Products where permitted;

• Consent: For certain marketing, cookies, or advertising activities where consent is required; and

• Legal obligations: To comply with tax, accounting, regulatory, consumer-protection, and other legal requirements.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Your Rights

Subject to applicable requirements and exceptions, you may have the right to:

• Access personal information;

• Correct inaccurate information;

• Request deletion;

• Restrict processing;

• Object to certain processing;

• Receive a portable copy of certain information;

• Withdraw consent; and

• Lodge a complaint with your local data-protection authority.

To exercise these rights, contact support@tryacrom.com.

International Transfers

Personal information may be transferred to and processed in the United States and other countries that may not provide the same level of data protection as your jurisdiction.

Where required, we rely on lawful transfer mechanisms, which may include adequacy decisions, standard contractual clauses, contractual safeguards, or other mechanisms recognized under applicable law.

You may contact us for additional information regarding applicable transfer safeguards.

14. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, contact support@tryacrom.com. We will take appropriate steps in accordance with applicable law.

15. Third-Party Websites and Services

The Site may contain links to or integrations with third-party websites, platforms, and services.

We are not responsible for the privacy, security, or data-handling practices of third parties. Their handling of information is governed by their own privacy policies and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations.

The revised Privacy Policy will be posted on the Site with an updated “Last updated” date. Any notice or consent required by applicable law will be handled in accordance with applicable law.

17. Contact Us

For questions, privacy requests, or complaints, contact:

ACROM
Blue Oak Capital LLC
8 The Green, Suite B
Dover, Delaware 19901
United States

Email: support@tryacrom.com