Refund Policy
Refund Policy
At ACROM, we stand behind the quality of our products and the results they deliver. That’s why we offer a 60-Day Money Back Guarantee. If you have used our products as directed and are not satisfied with the results, we want to make it right.
60-Day Money Back Guarantee
You have 60 days from the date of your purchase to test our products. If you don’t see the results you expected, you are eligible for a full refund of the purchase price (minus shipping costs).
How to Request a Refund
To initiate a return, please follow these steps:
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Contact Support: Email us at support@tryacrom.com with your order number and the reason for your request.
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Usage Verification: As our guarantee is results-based, we may ask for a brief description of how you used the product to help us improve our offerings.
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Return Shipping: In some cases, we may require the remaining product or packaging to be returned to our warehouse. Customers are responsible for return shipping costs unless the product arrived damaged.
Processing Your Refund
Once your request is received and inspected (if a return was required), we will notify you of the approval or rejection of your refund.
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Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@tryacrom.com so we can evaluate the issue and send a replacement right away.